NMONE Training Project for One Stop Career Centers

Supporting Diverse Customers to Employment Success

Welcome and Introduction

Welcome to this on-line, view only manual about how One-Stop Career Centers can support diverse customers, including customers with disabilities, to employment success. A text version is available for downloading. The manual gives simple guidelines for success for One-Stop Career Center staff and customers. The guidelines were developed by the NMONE Training Project and are based on:

· Best practice research

· Current law*

· Guidance from the NMONE Training Project Key Stakeholder Training Team that included representatives of self-advocates with disabilities, advocates, family members of people with disabilities, Workforce Investment Boards, Vocational Rehabilitation counselors, Native American Rehabilitation, Independent Living Centers, Community Providers and NMONE Project Director, Bill Newroe.

· Input from 20 “Mystery Shoppers” who visited New Mexico One-Stop Career Centers using a best practice based observation checklist.

· Input from the four regions of New Mexico included representatives from: One-Stop Career Centers, Workforce Investment Boards, self-advocates with disabilities, school to adult transition specialists, the Governor’s Committee on Concerns of the Handicapped, Community Schools, Independent Living Centers, Community Providers, and others.

For more information, contact Judith Stevens, Director, Community Support Alliance at the Center for Development and Disability, 2300 Menaul NE, Albuquerque, New Mexico, 87501 or by email: jese@unm.edu

* Note: All One-Stop Career Centers should meet the following user accessibility access standards and guidelines:

ADA Title II – 28 CFR Part 35 – 28 CFR Part 35.150 & 35.151; ADA Accessibility Guidelines (ADAAG)

Rehabilitation Act – Section 508 – 36 CFR Part 1194 for E/IT Accessibility Standards

Telecommunications Act – Section 255 – 36 CFR Part 1193 for E/IT Accessibility Standards.

Implementation of the Non-Discrimination and Equal Opportunity Provisions, Section 188 of the Workforce Investment Act (WIA)of 1998--29 CFR Part 37

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Federally funded (WI-11028-01-60) by

United States Department of Labor Employment Training Administration

For the NMONE Program with the New Mexico Division of Vocational Rehabilitation (NMDVR) through a subcontract with the Community Support Alliance (CSA) at the Center for Development and Disability (CDD), University of New Mexico (UNM)